Legal

Terms of Service

Last updated: 14 October 2026

CoParentOS Terms of Service

Last updated: 14 October 2026

1. About These Terms

These Terms of Service ("Terms") govern your use of the CoParentOS platform ("the Platform"), operated by Digital Enterprises Pty Ltd (ABN 12 702 191 633) ("we", "us", "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

We may update these Terms from time to time. If we make material changes, we will notify you by email and through the Platform at least 14 days before the changes take effect. Continued use after the effective date means you accept the updated Terms.

2. What CoParentOS Is — and What It Isn't

The Platform Is

CoParentOS is a record-keeping and communication tool for separating or separated parents. It provides:

Shared expense tracking with evidence attachment
A messaging system linked to specific records
A shared calendar for care schedules and appointments
A document vault for legal, medical, and administrative documents
A financial disclosure organiser
A parenting plan builder
Handover check-in tools
A central inbox for child-related emails from schools, medical providers, and activity organisers

The platform creates an auditable, time-stamped record that may be useful in mediation, family dispute resolution, or court proceedings.

The Platform Is Not

Not legal advice. CoParentOS does not provide legal advice. Nothing in the Platform should be interpreted as legal guidance. You should seek independent legal advice from a qualified family lawyer about your specific situation.
Not a substitute for professional services. The Platform does not replace mediators, family therapists, financial advisors, or child psychologists.
Not a court or tribunal. The Platform does not adjudicate disputes between parents. It provides a record that may assist in resolving disputes through proper channels.
Not a parenting coordinator. The Platform does not make decisions about parenting arrangements. Parents make their own decisions.

3. Eligibility and Account Security

Who Can Use the Platform

You must be at least 18 years old
You must be a parent or legal guardian of a child, or a professional granted authorised access (lawyer, mediator)
You must not be prohibited from using the Platform under Australian law or by court order

Account Security

You must use your own, separate account. Do not share login credentials. Each parent must have their own account. Shared accounts undermine the audit trail and may compromise the evidentiary value of the Platform's records.
You are responsible for maintaining the confidentiality of your login credentials
You must use a strong, unique password and enable multi-factor authentication
You must notify us immediately if you suspect your account has been compromised
You are responsible for all activity under your account

Multiple Households

If you have children from more than one relationship, you may need separate households. Each household operates independently — data is not shared between households.

4. User Obligations

By using the Platform, you agree to:

Truthfulness

Provide accurate and truthful information. The Platform's value as an evidence tool depends on the honesty of the records entered. Knowingly entering false information undermines the Platform's purpose and may have legal consequences for you.
Do not fabricate expenses, alter timestamps, or misrepresent communications

Appropriate Conduct

Use the Platform for its intended purpose — managing co-parenting arrangements
Do not use the Platform to harass, intimidate, or abuse the other parent
Do not use the Platform's messaging system to send threatening, defamatory, or unlawful content
Do not upload illegal content, malware, or material that infringes intellectual property rights

Safety and Emergency Situations

Safety and emergency situations: CoParentOS is a record-keeping and communication tool. It is not an emergency service, a substitute for legal advice, or a family-violence safety device. If you or your child are in immediate danger, call 000. If you are experiencing family violence, coercive control, or unsafe communication with a co-parent, seek advice from a family violence support service or family lawyer before using shared digital tools. You may also contact 1800RESPECT (1800 737 732) for confidential support.

Data Integrity

Do not attempt to manipulate the Platform's records — for example, by generating false evidence, spoofing GPS locations, or tampering with import/export files
Respect that the audit trail exists for mutual protection

Children

Do not create accounts for children or allow children to access the Platform
Do not enter false or misleading information about children
Protect children's privacy — do not upload unnecessary personal information about children beyond what is needed for the Platform's function

Platform Integrity

Do not attempt to access another household's data
Do not attempt to circumvent security measures, rate limiting, or access controls
Do not scrape, reverse-engineer, or attempt to extract the Platform's source code or data structures

5. Data Ownership and Licence

Your Data

You own your data. All information you enter into the Platform remains your property. This includes expense records, uploaded documents, messages, notes, calendar entries, and all other content you create.

Our Licence

By using the Platform, you grant us a limited, non-exclusive licence to host, store, and display your data for the purpose of providing the Platform to you. This licence:

Is limited to what is necessary to operate the Platform
Does not allow us to sell, license, or share your data with third parties (except our service providers, as described in our Privacy Policy)
Continues only as long as your account is active
Does not give us ownership of your data

Household Data

Data created within a household is accessible to both parents in that household during the life of the subscription. After an account is terminated, data handling depends on the subscription status at the time (see "Data Retention" in our Data Handling Policy).

6. Payments and Subscriptions

Subscription

CoParentOS operates on a paid subscription model. Subscription details, including pricing, features, and billing cycle, are described on our Pricing page.

Billing

Subscriptions are billed in advance monthly or annually, according to the option you choose. The currency, total price including applicable tax, and billing interval are shown before you subscribe.
Payment is processed through Stripe. We do not store your full payment card details.
You are responsible for keeping your payment information current
Failed payments may result in suspension of access after a grace period of 7 days

Refunds

If you cancel within 14 days of your first payment, you may request a full refund
After 14 days, refunds are at our discretion
Refunds are not normally provided for partial billing periods, except where required by applicable law. These refund provisions do not limit your statutory rights.

UK Consumer Rights

If you are a UK consumer, your statutory cancellation and service-quality rights apply in addition to our refund policy. Cancelling automatic renewal in Billing and exercising a statutory right to cancel or request a refund are different actions. To exercise a statutory right, contact support@coparentos.com.au with your account email and a clear statement of your request; no particular wording is required.

A free trial does not remove statutory rights. We will not treat starting a trial, using the service or accepting these Terms alone as a waiver of those rights. Any amount lawfully payable for service supplied before cancellation depends on the applicable rules and the requests and information given when the contract was made.

Price Changes

We may change our pricing with 30 days' notice. Price changes apply to your next billing cycle.

7. Data Retention and Account Termination

Active Paid Accounts

Records from paid accounts are preserved for the life of the subscription. See our Data Handling Policy for specific retention periods by data type.

Unpaid or Cancelled Accounts

For the Australian web launch, expiry of a trial or subscription does not by itself remove access to existing records:

After paid access and any applicable seven-day payment grace period end, paid changes are restricted. Cancelling renewal retains paid access until the paid-through date, unless the subscription ends earlier.
Existing records remain readable and exportable within your account's household and privacy permissions. A co-parent's private records do not become shared because a subscription expires.
There is no automatic 90-day read/export cutoff, move to cold storage, or deletion triggered solely by subscription expiry at launch.
This is not a promise of lifetime storage. Keep your own copies of important records. Any future change to this access policy will be communicated before it takes effect under these Terms.
Subscription cancellation and account deletion are separate. Contact support about deletion or access requests; shared records and applicable retention obligations require review. See our Data Handling Policy.

Death or Incapacity of a Co-Parent

If a co-parent dies or becomes permanently incapacitated, household records remain available to the surviving parent. The deceased or incapacitated parent's personal account data can be accessed by:

The surviving co-parent — for shared household records (expenses, calendar, messages, parenting plans). Shared data is accessible immediately through their own account.
A designated Legacy Contact — each parent may nominate a Legacy Contact through their Account Settings. The Legacy Contact can be the other parent, a family member, or a legal representative. Upon verified death or permanent incapacity, the Legacy Contact is granted read-only access to the parent's personal account records.
The executor or administrator of the deceased parent's estate — upon presentation of a Grant of Probate or Letters of Administration, the estate's legal representative can request access to the deceased parent's records. This may include financial records, expense histories, and communications relevant to estate administration or Family Court proceedings.
A court order — records may be released pursuant to a subpoena, court order, or other legally enforceable demand.

Verification requirements: To protect against unauthorised access, we require:

A certified copy of the death certificate, or
A medical certificate confirming permanent incapacity (from a treating specialist), or
A Grant of Probate or Letters of Administration, or
A court order

Access is read-only. No changes can be made to a deceased or incapacitated parent's records. The surviving parent's ability to continue using the Platform is unaffected — only the deceased parent's personal account is archived.

If both parents die: Where both parents are deceased, the executor of the last surviving parent's estate, or a court-appointed guardian for the child, may apply for access to the household records.

No Legacy Contact nominated: If no Legacy Contact was nominated and no estate representative comes forward, contact support for a review of access and retention under the Data Handling Policy; subscription expiry does not trigger automatic deletion.

Termination by Us

We may suspend or terminate your account if you breach these Terms, including:

Harassment, abuse, or threats toward another user
Knowingly entering false information
Attempting to access another household's data
Using the Platform for illegal purposes
Failing to pay subscription fees after notice

We will provide notice and an opportunity to respond before termination where practicable. In cases of serious misconduct (threats, illegal content), we may terminate immediately.

Termination by You

You may cancel your subscription at any time through the Billing page. Cancellation takes effect at the end of your current billing period.

8. Limitation of Liability

What We Are Not Responsible For

To the maximum extent permitted by Australian law:

Legal outcomes. We are not responsible for the outcome of any legal proceedings, mediation, or family dispute resolution. The Platform provides records — how those records are used in legal contexts is between you, your lawyer, and the court.
Accuracy of user-entered data. We do not verify the accuracy of information entered by users. Disputes about the accuracy of records must be resolved between the users.
Service availability. While we aim for high availability, we do not guarantee uninterrupted access. Service interruptions may occur due to maintenance, third-party provider outages, or events beyond our control.
Data loss. We maintain backups and point-in-time recovery (see our Security Policy), but we do not guarantee against all forms of data loss. We recommend you export your data periodically.
Third-party services. We are not responsible for the actions of third-party services integrated with the Platform (Stripe, Supabase, Vercel).
Consequential loss. We are not liable for indirect or consequential loss arising from your use of the Platform, including loss of data, loss of opportunity, or emotional distress.

Consumer Guarantees

Nothing in these Terms excludes mandatory consumer rights under applicable law, including rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If any term is unenforceable, it is severed from these Terms without affecting the remainder.

9. No Warranty

The Platform is provided "as is" and "as available." To the extent permitted by law, we make no warranties, express or implied, regarding:

The Platform's fitness for any particular purpose
The accuracy, completeness, or reliability of Platform records (which depend on user input)
The admissibility of Platform records in court (courts retain discretion over what evidence they accept)
Uninterrupted or error-free operation

10. Indemnity

You agree to indemnify us against any claims, losses, or damages arising from:

Your breach of these Terms
Your violation of any law or third-party right
False or misleading information you enter into the Platform
Your misuse of the Platform

11. Dispute Resolution

Between Users (Parents)

Disputes between parents about the content of Platform records should be resolved through the Platform's built-in features (expense queries, message threads, shared notes). The Platform's audit trail provides evidence if the dispute escalates.

CoParentOS does not adjudicate disputes between parents. We recommend:

Direct communication using the Platform's messaging tools
Mediation or family dispute resolution services
Independent legal advice

Between You and CoParentOS

If you have a dispute with us, we want to resolve it directly:

Contact us at support@coparentos.com.au — we'll respond within 5 business days
If we cannot resolve the issue within 30 days, either party may refer the matter to mediation
If mediation is unsuccessful, the dispute may be referred to a court of competent jurisdiction

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

This choice of law does not remove mandatory consumer protections that apply where you live, or prevent you from using courts available to you under applicable consumer law.

13. Service Availability

We aim for high availability, but the Platform depends on third-party infrastructure (Supabase, Vercel, Stripe). We do not guarantee:

100% uptime
Zero latency
Zero data loss

We will notify users of planned maintenance that may cause significant disruption. For unplanned outages, we will communicate via our status page and, for extended outages, by email.

14. Changes to the Platform

We may modify, add, or remove features at any time. If we remove a material feature that you rely on (for example, evidence export), we will provide at least 30 days' notice by email.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Child Safety Policy, and any subscription agreement or order form, constitute the entire agreement between you and CoParentOS regarding your use of the Platform.

17. Contact

CoParentOS Email: support@coparentos.com.au Legal notices: [Company address — to be inserted]